Required skills

effective communication techniques for dealing with customers and crowds

numeracy skills sufficient to make counts and estimate crowd numbers

Required knowledge

venue security and monitoring procedures

restricted items and associated policies

health and safety issues and regulations

protocols for contacting emergency or security services and relevant contacts

layout of venue including fire and safety exits entrance doorsgates

various formats for identification worn by those associated with the performancesessionevent

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The following evidence is critical to the judgement of competence in this unit

knowledge of procedures for monitoring entry areas

ability to effectively communicate with the crowds and quickly resolve any conflict as it arises

Context of and specific resources for assessment

The assessment context must provide for

practical demonstration of skills within a fully equipped operational venue eg a cinema live theatre conference centre

monitoring a crowd for a commercially realistic period of time to allow for a variety of crowd circumstances to arise

commercially realistic ratios of customers to candidate to reflect typical workplace and crowd conditions

Method of assessment

Assessment may incorporate a range of methods to assess practical skills and the application of essential underpinning knowledge and might include

direct observation of the candidate monitoring crowds at a venue

role plays to assess ability to negotiate the surrender or confiscation of restricted items

written or oral questions and tests to assess knowledge of the venue and procedures eg safety and security confiscation of items

review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

Assessment methods should closely reflect workplace demands and the needs of particular groups eg people with disabilities and people who may have literacy or numeracy difficulties such as speakers of languages other than English remote communities and those with interrupted schooling

Guidance information for assessment

Assessment of this unit requires access to

a venue where performancescinema sessionsevents take place

Items associated with access to the venue may include:

Access points may include:

Venue areas to be monitored may include:

Restricted access areas may include:

Restricted items to be surrendered or confiscated may include:

Relevant personnel may include: